FAQ

FAQ

How long will it take for my order to be delivered?

We strive to ship your item within 1-3 days after purchase during weekdays.

Is there an option for next day delivery?

At the moment we only offer this option in The Netherlands. We ship our orders through the Dutch PostNL postal service. See the page ‘delivery times’ for their expected delivery times.

How can I cancel my order?

To cancel your order, please contact us directly at info@funkyalps.com.

What is the best way to wash a jacket or ski suit?

Hand or Machine wash your jacket or ski suit at maximum 30 degrees using a waterproof clothing wash, readily available at most large supermarkets. Never use a fabric softener!

How do I return a product?

To return a product, follow the instructions on our ‘Shipping & return policy’ page. Requests must be made within 14 days of receiving the goods. Parcels carrying customs fees from outside the EU will be rejected, as we do not cover this cost.

Address for Returns:
FunkyAlps.com Returns
Gessel 24
3453 MZ Utrecht
The Netherlands

What should I do if my order hasn't arrived?

If your order hasn't arrived within a reasonable timeframe (21+ days), please contact us, and we'll assist you in locating it. If you wait longer than 30 days to contact us, we may assume your order has been delivered, affecting our ability to issue a refund or exchange.

Do you offer custom ski wear?

No, custom-designed products are not available at the moment.

Who should I contact for group orders?

For group orders of 10 suits or more, please email info@funkyalps.com, and we'll assist you with your order.

Can I get a refund if the price of the item changes after purchase?

Yes, if the price is changed within 14 days after purchase we will give you a parial refund.

Happy Customers

Reviews

Lizette Kouwenhoven
Lizette Kouwenhoven
May 13, 2024
Super kwaliteit en snelle levering van mijn skipak!
Maarten Dijck
Maarten Dijck
February 15, 2024
Wat een ontzettend flitsend retro skipak! Niet alleen kreeg ik eindeloze complimenten op de piste over m'n outfit maar zelfs in de apresskibar stal ik de show! Naast de esthetiek is het ook nog eens top qua functionaliteit, de gehele skivakantie (inclusief -20 graden Celsius) heb ik het niet koud gehad! Een echte aanrader dus.
Michiel de Kloet
Michiel de Kloet
February 2, 2024
Amazing colourful suits and great service! Thnx guys!
Pim Dek
Pim Dek
February 25, 2020
5 stars for this amazing skisuit!
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