# Terms and Conditions of FunkyAlps.com
These terms and conditions outline the terms under which we supply our products to you. Please read them carefully before placing an order. If you have any questions, contact us at info@funkyalps.com. By ordering from us, you agree to these terms. We may revise these terms without notice by posting updated terms on our website. The terms in effect at the time you place your order will govern your purchase.
## Who We Are and How to Contact Us
### 1.1 Who We Are
We are FunkyAlps.com, a retailer of ski and snowboard apparel.
### 1.2 How to Contact Us
You can contact us via our https://www.funkyalps.com/contact/ page or by email at info@funkyalps.com. We are also available on Instagram.
### 1.3 How We May Contact You
If we need to contact you, we will do so via the email address provided in your order. If necessary, we may also contact you by phone.
## Placing an Order
### 2.1 How to Place an Order
Orders can be placed through our website, www.funkyalps.com. Add the desired product(s) to your basket and proceed through the checkout process, entering your contact details, delivery, and billing information. Double-check your order details before completing the purchase.
### 2.2 Acceptance of Your Order
Your order constitutes an offer to buy the product(s). After placing an order, you will receive an email confirming receipt. Official acceptance occurs when we dispatch your product(s) and send you a confirmation email, at which point a contract is formed.
### 2.3 Restrictions on Placing Orders
You must be at least 18 years old to order our products. If you are under 18, you may order only with the involvement of a parent or guardian.
## Our Rights to Cancel Your Order
### 3.1 If We Cannot Fulfill Your Order
If we cannot fulfill your order (e.g., out of stock, incorrect billing information, shipping restrictions, pricing errors), we will notify you and not charge you for the product.
### 3.2 Unusual or Suspicious Activity
We may cancel orders if we suspect they are for commercial resale or other non-personal use. Contact us if you believe a mistake has been made.
### 3.3 Suspending the Supply of Products
We may suspend product supply to:
- Address technical issues or make updates.
- Reflect changes in laws and regulations.
- Make notified changes to the product.
## Our Products
### 4.1 What We Provide
We offer ski and snowboard apparel, gym, and swimwear, including clothing and accessories.
### 4.2 Product Descriptions
Images on our website are for illustrative purposes only. We strive for color accuracy but cannot guarantee exact matches.
## Delivery
### 5.1 Delivery Destination
If your order does not arrive within the stated timeframe or is damaged, contact us within 7 days of the stated delivery date. We currently do not ship to certain regions, including Cuba, Crimea, Iran, North Korea, and others listed on our website.
### 5.2 Delivery Costs
Delivery costs vary based on order size, value, and destination. Customs, duties, and additional charges for international deliveries are your responsibility.
### 5.3 Additional Charges
Customs and duties are your responsibility. Refusing packages due to customs fees may result in charges to retrieve the items.
### 5.4 Delivery Times
Delivery times vary based on the selected service. During promotions and holidays, delivery may take longer.
### 5.5 Delays Outside Our Control
We are not responsible for delays due to factors beyond our control. If there is a substantial delay, you may cancel your order for a refund.
### 5.6 If You Are Not Available
If you cannot receive the delivery, the courier will notify you on how to rearrange delivery or collection.
## Your Rights to End the Contract
### 6.1 Ending the Contract
You may end the contract under certain conditions, such as if the product is faulty or significantly different from its description.
### 6.2 Faulty Products
If a product is faulty, return it within 14 days for a refund or replacement.
### 6.3 Ending the Contract for Specific Reasons
You may end the contract and receive a full refund if:
- We make significant changes to the product or terms.
- There is a pricing or description error.
- Delivery is significantly delayed for reasons beyond our control.
- We suspend the supply of products for more than four weeks.
### 6.4 Changing Your Mind
If you change your mind, return the product within 14 days, following our returns process.
### 6.5 Other Returns
Contact customer service to discuss returns if we are not at fault and you do not have the right to change your mind.
## Returns and Refunds
### 7.1 How to End the Contract
Contact customer service via our https://www.funkyalps.com/contact/ page with your name, order number, delivery address, and email.
### 7.2 Returning Products
Follow our Returns Policy for returning products. Items must be returned in original packaging with tags within 14 days.
### 7.3 Refunds
Refunds will be processed within 14 days of receiving the returned product. Refunds will be made to the original payment method, or as credit notes if requested.
## Our Rights to End the Contract
### 8.1 If You Break the Contract
We may end the contract if you fail to provide necessary information or do not accept delivery. In such cases, we will refund any payments for products not provided.
## Price and Payment
### 9.1 Product Pricing
Prices include VAT and are as stated on the order page. We may adjust VAT if the rate changes before delivery.
### 9.2 Pricing Errors
If a product is incorrectly priced, we will correct it before accepting your order. If a pricing error is obvious and could have been recognized as such, we may cancel the contract and refund you.
### 9.3 Payment Methods
We accept Visa, Mastercard, American Express, ShopPay, and Apple Pay. Payment options like Klarna are subject to approval.
## Discount Codes
### 10.1 Discount Codes
Discount codes are provided through marketing channels and are valid for limited periods. They apply to full-priced items and cannot be used with other offers or on sale items.
### 10.2 Code Terms
- Only one code per order.
- Codes cannot be exchanged for cash or transferred.
- Orders are subject to stock availability.
- Returned items will be refunded at the discounted price.
## Our Responsibility for Loss or Damage
### 11.1 Responsibility for Loss or Damage
We are liable for foreseeable loss or damage caused by our breach of contract or negligence.
### 11.2 Limitation of Liability
We do not exclude or limit liability where it would be unlawful, including for death or personal injury caused by our negligence or for defective products.
### 11.3 Business Losses
We are not liable for business losses as our products are for private use only.
## How We Use Your Personal Information
### 12.1 Use of Personal Information
We use your personal information in accordance with our Privacy Policy.
## Other Important Terms
### 13.1 Transfer of Contract
We may transfer our rights and obligations to another organization. You will be notified, and you may cancel the contract if you are unhappy with the transfer.
### 13.2 Transfer of Rights
You may only transfer your rights with our written consent.
### 13.3 No Third-Party Rights
This contract is between you and us. No other person has rights to enforce any terms.
### 13.4 Changes to Terms
We may change these terms to reflect changes in the law or for other reasons. The latest version will always be on our website.
### 13.5 Severability
If any part of this contract is found to be illegal, the rest will continue in force.
### 13.6 Delay in Enforcement
Delays in enforcing this contract do not prevent us from enforcing it later.
### 13.7 Governing Law
These terms are governed by Dutch law.
_Last updated May 2024_
If you have any questions or need further clarification, please contact us at info@funkyalps.com.
